Smart Facility Maintenance Management
Unified platform for reactive maintenance with admin dispatch, tenant request app, and service-provider workflow — all in one system. Three user roles, real-time status tracking, and full bilingual support.
Three Apps, One Platform
Key Capabilities Across Every Role
Dedicated experiences for administrators, tenants, and service providers — all sharing a single real-time data layer.
Admin Panel
- Master data for locations, categories, and providers
- Calendar view for scheduling and dispatch
- User and role management with password reset
- Auto/manual approval toggle per property
- Multi-provider assignment for complex jobs
Tenant App
- Submit issues with location and category selection
- Attach photos to describe the problem
- Real-time status and push notifications
- View history of all maintenance requests
- Bilingual interface (English and Arabic)
Service Provider App
- Work lifecycle: Start, Hold, Resume, Finish
- Log consumables with quantity and cost
- Multi-image uploads as proof of work
- Location-based directions to job site
- Push notifications for new assignments
The Workflow
End-to-End Maintenance Workflow
From request to completion, every step is tracked, timed, and transparent — no more paper tickets or lost updates.
Tenant Submits Request
Tenant selects location, category, and describes the issue with optional photos via the mobile app.
Admin Assigns with Time Slot
Admin reviews, picks a provider, and dispatches with a specific time slot via the calendar view.
Provider Executes Work
Full lifecycle control — Start, Hold, Resume, Finish — with photo proof at every stage.
Consumables Reported
Provider logs materials used, quantities, and costs for transparent billing and inventory tracking.
Approval Engine
Auto-approval or manual review — toggle between modes per property or globally for full control.
Completed and Closed
Request closed with full audit trail — photos, timestamps, consumables, and provider notes.
Operational Excellence
Built for Real Facility Operations
Advanced features that separate Facility360 from basic ticketing systems — purpose-built for properties with high maintenance volume.
Smart Scheduling
Visual calendar with highlighted available slots. Drag-and-drop dispatch to optimise provider workloads.
Flexible Approval Engine
Toggle between auto-approval and manual review per property or globally for maximum control.
Multi-Provider Assignment
Assign multiple providers to complex jobs needing different specialisations or concurrent work streams.
Location-Based Directions
Providers get map directions to the exact job-site location directly from the app — no phone calls.
Consumables Tracking
Detailed logging of materials per job with quantities, costs, and automatic cost summaries for billing.
Multi-Image Proof of Work
Before/after photos uploaded by providers create a visual audit trail for every maintenance job.
Let's Talk
Ready to Modernise Your Facility Maintenance?
See how Facility360 can streamline maintenance operations, reduce response times, and improve tenant satisfaction.